Standardize, Stabilize and Sustain - the key to a sucessful information program.
Does the information that is entered into the system mean what people think it means? Was it entered with the understanding of how it was going to be used? Is everybody using the system the same way? Can you trust the data? These are concerns that management may have about the information that they use to make decisions every day. By defining the data objective, creating specialized procedures and manuals then training employees, organizations are able to get everyone working in the same direction. Written rules determine the meaning and eliminate “I think” from the conversation. Further, management is able to design processes that work together and not against each other.
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